Famiana Resort and Spa tuyển nhân viên giám sát tiền sảnh

Ngày đăng: 06/04/2013
FO Supervisor Job
Job Description
Ensure the smooth and efficient overall day-to-day operations of the section. Ensure the highest standard in product, presentation and hospitality to the guests.

- Ensure department adherence to the company policies, procedures and standards to ensure that the guest expectations are exceeded.
- Ensure the guest requests, inquiries, and concerns are addressed and completed in a timely manner.
- Act as a good liaison with all departments to ensure maximum cooperation, productivity, clear communication and guest services.
- Know all safety and emergency procedures for guest/ employees and how to act upon them.
- Make suggestions for improvements in overall operations with an emphasis on increasing guest satisfaction, revenues and cost reduction
- Take proper actions to resolve problems to the satisfaction of all parties, as best as possible.
- Interact positively with guests during their staying and departures.
- Prepare budgets and implement effective control of all costs and expenses including labour, supplies, equipment, etc., and the proper use thereof, in order to achieve Department budget goals.
- Prepare, review or revise all sections’ standard operation procedures.
- Ensure the proper image is being maintained by all team members with respect to grooming and uniform standard.
- Supervise staff, ensuring all necessary duties are taking place
- Prepare/ revise job description, conduct interviews, hire, review performance, handle people related issues and handle personnel disciplinary actions as necessary
- Supervise all training programs in accordance with the product description.
- Implement ongoing training programs for functional skills, labor safety, First aids, foreign language and guest relations.
- Prepare reports on revenue and other related reports
- Perform other duties and handle projects as assigned
Job Requirement
This job is applied for Local candidates only.
- At least College graduate
- At least 03 years of working in the same position in the upscale hotel/resort
- Good supervision & management skills
- Good planning & execution skills
- Good problem solving skills
- Strong interpersonal and communication skills
- Service, people and result oriented
- Good work ethics
- Excellent English skills, another foreign language is a plus

FAMIANA Resort & SPA
Ấp Cửa Lấp, Xã Dương Tơ, Huyện Phú Quốc, Kiên Giang

Contact person: Ms. Yến
Company size: 100-499

Situated on the Phu Quoc picturesque central coast, Famiana Resort & Spa has sweeping views of the gulf of Thailand with private golden sandy beach. The overall design architecture of the resort is inspired by Asian culture combined with a modern yet charming design accented with the modern conveniences of today travelers.

Simply a great place to be, Famiana Resort & Spa is where the time belongs to you. “Don’t worry, be happy!” is our philosophy.